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538 Commerce Rd. Orem, Ut 84058
801.691.1130 After Hours Call 801.602.4039
Monday-Friday 9:00am to 2:30pm
 
1. Mentoring (YIS)
 
a. General Description of Service
Mentoring is a non-residential intensive one-on-one mentoring service provided by trained individuals. It is the intent that a mentor be one staff member assigned to a client to develop a trusting consistent relationship.
 
b. Service Requirements.
Crossroads Youth Services shall provide mentoring services to clients. Mentoring services include:
 
1) Teaching and assisting in achieving goals of basic living skills included in the Transitioning to Adult Living Focus Areas stated in the weekly meeting;
 
2) Academic tutoring;
 
3) Advocacy;
 
4) Crisis intervention
 
5) Behavioral guidance and intervention;
 
6) Coordination with the client's parents/guardians/proctor parents;
 
7) Consultation between Crossroads Youth Services and the team members that may occur when the client is present or not present;
 
8) Assisting the Case Manager in coordination of visitation; and
 
9) Other mentoring client services that are pre-approved by the case manager.
 
c. Limitations
1) Staff transporting the client does not meet mentoring services requirements for reimbursement.
 
2) If a circumstance arises where it is appropriate for more than one client under the supervision of a single staff to be together for an activity, prior written approval from the case manager shall be obtained and billing shall be for one client only or divided among the various clients.
 
3) Mentoring services shall not be reimbursed when provided by the person(s) with whom the client is residing.
 
4) Mentoring services provided to a client in proctor care requires prior written Division administration approval. 
 
5) Crossroads Youth Services shall not bill the Division for any service included in the Daily Care and Supervision rate as a mentoring service.